A personal note from Herb Chambers

Dear Valued customer,

Last, year at this time, I wrote to you about an important workplace distinction of which, I was very proud.

The Herb Chambers Companies were recognized as being amongst The Boston Globe’s Top 100 Places to Work for 2009. I am so proud to tell you, we have just been notified by the Boston Globe, that we have earned this distinction again for 2010.

This year we are ranked eighth in the Large Employer category. We were selected from more than 1,000 employers who participated in the survey. In fact, we are the only automotive dealer ever to have received this award and now we’ve earned it twice.

What I love so much about this is that it was the enthusiastic recognition of our employees’ that made this possible when they nominated our company as a Top 100 workplace.

There is no higher privilege in business than to have your employees emphatically state, “What a great place to work”! … And then, want to tell the whole world…amazing!

Thank you.

Herb Chambers

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The soul of a leader

Three top executives who all inspire loyalty among employees reveal their personal goals, leadership methods — and deepest fears

November 7, 2010

To be one of the Globe’s Top Places to Work, an organization’s employees must believe the people at the top know what they’re doing and care about providing a rewarding work experience. Anthony Consigli of Consigli Construction Co., Kathleen “Kit’’ Tunney of Associates for Human Services, and Herb Chambers of Herb Chambers Cos. all run organizations that ranked high in our survey for employee faith that the organization is in good hands. Top Places editor Michael Warshaw asked them what good leaders do.

• Globe: Anthony, what does it mean to you that your name is on the company?

Consigli: It might make the accountability that much greater. But I don’t think that it is the end all, be all. The reason the name is important is because I have three generations preceding me. If I screw up, I feel like I let somebody down.

• Globe: Herb, what about your name on your company?

Chambers: Well, I think it is different for me because I was the guy that started the company. I think that the pressure on you, Anthony, is five times greater than it is on me.

The company I have today is not what I envisioned 20, 25 years ago. At the time I sold my first company, I was 38 years old. I said, ‘What am I going to do now?’ and I went down to buy a car, and instead of buying the car, I bought the dealership.

Tunney: That is a great story.

Chambers: I realized how bad that particular dealership was. It just looked like the guy wanted to get out of it. I bought it right on the spot.

In the automobile business, you don’t necessarily have to be great. You have to be good. If you are good, you are great. Because most people say they hate car dealers.

We don’t build cars. They roll in, and we have to find a home for them. Our people are so important because the product is unimportant. If you like Honda, you’re going to buy a Honda whether you buy it from me or somebody else. The question becomes: Can we fulfill the need of delivering that car to the customer better than somebody else can?

I hold a training meeting once a month, and we have 300 or 400 people there for breakfast, our whole sales organization. Salespeople have got to be kind of cheered up all the time, because they have a tendency to fall down. Technicians are a kind of a different breed. They have a different level of motivation than salespeople do.

• Globe: Do you speak to each group differently?

Chambers: I do. When I am in the dealerships, I talk to the guys and ask, ‘How is everything with the shop? Anything we can do for you?’

All of our shops are now air conditioned. That came out of one of the comments I got from one of the guys.

• Globe: Kit, you came up differently, from being a staffer.

Tunney: I fell in love with the work that we do — with the staff that I was working with. And over time, wanted to make some changes there, took some courses to get a little bit of credentials in management. And happened to be at the right place at the right time.

• Globe: How did the experience of being a staff member affect your leadership?

Tunney: Having been there and done that makes me more approachable. I try to involve them in problem solving and decision making, because that was important to me when I felt like I didn’t have that voice.

I go out to a group home and say to the staff, ‘How’s it going?’ and I stop to listen to the answer. But I also provide formal opportunities for them to participate in focus groups and surveys to tell me how good of a job we are doing.

• Globe: Tell us something that surprised you that came out of that.

Tunney: Lack of natural light. We had staff in cubbies with no windows. When I decided to build our building, and we interviewed staff to ask them what they wanted, what I heard was: light. Now our building has windows right across the top. It is all one level. And there are suites set off at angles, so it doesn’t look like a motel.

• Globe: Anthony, what are you looking for when you tour your construction sites?

Consigli: I am looking for them to talk to me like I am a normal person, vs. a company president. I think there are some incredibly smart people out there that are building these buildings. They are equally important to this deal as I am. I don’t think they understand that sometimes.

• Globe: Kit, how important is the staff dedication to your mission?

Tunney: It is essential. You train, train, train. I don’t have a breakfast every month for 400 people, but it is the same thing. You’ve got to find out what their needs are, and you have to meet those needs. If I have a staff that didn’t do a good job because I didn’t provide the opportunity to gain the skills that they need, then I am the one at fault.

For instance, if you have an individual that lives in a group home, in a wheelchair, and then is maybe visually impaired, you need to provide training for that particular staff. How do you present a meal to someone that is visually impaired? How do you get them to a table if they are in a wheelchair? So you really have to be very thorough putting together orientation for staff. And follow up, follow up, follow up.

Chambers: In the automobile business, I am embarrassed to say how simple it is. The manufacturer provides you with information on all of the technicians, all the salespeople, the individual dealerships, how they all perform. We know where the problems are.

• Globe: Herb, you bought that dealership, it seems, almost on impulse.

Tunney: That is confidence, and I admire that.

Chambers: I don’t think I am smarter than anybody else. On the same token, I don’t think I am a lot dumber than anybody else. Believe me, I live on fear. I am always worried about everything all the time.

• Globe: Fear of what?

Chambers: Fear of failing in anything. I don’t want to fail.

• Globe: Kit, do you have fear?

Tunney: We’re federally and state funded. I am always wondering whether or not our contracts are going to get cut. And they do. Then I need to figure out, ‘How am I going to do more with less?’ I am always afraid it’s going to get cut so much that I am going to have to look at laying off staff.

• Globe: Anthony, is fear a motivator?

Consigli: Fear and regret. I stay up all night thinking about the things that could go wrong. Construction is a dangerous business. People die, and I am fearful of that. Quality problems, reputation — all those things.

I would say regret is equal. I hate thinking that I am going to regret decisions I made or didn’t make 10 years out, 30 years out.

• Globe: How do you avoid it?

Consigli: Thinking a lot about it. The greatest regret would be tanking a company that has been around for 105 years. I think that fear and hard work hold off that danger of making a decision that you’ll regret.

Do you screw up? Yeah. Everybody screws up. But you man up, you admit it, and you move on. If there are three things that I aspire to, they are humility, empathy, and accountability — just doing what you said you were going to do. I think that if I can do that more often than not, generally speaking, things will go well.

Tunney: If people have a healthy work ethic, they want to come to work and they want to be respected for what they do. And they want to do their best and they want to be rewarded for that. They want to have decent pay checks. And that is what we try to do.

Consigli: If we are the people behind our organizations who are responsible for that, we need to be doing the proper planning and working hard to make sure we’re putting things in place for that to happen for people.

Chambers: Everybody likes to believe they have good integrity. They all like to believe that they work hard. Who is going to set the pace of the organization? The pace of the organization is the speed of the leader, right? They look at you and say, ‘He really puts his heart and soul into everything that he does, or she does.’ So what are you doing to do? You’re going to put your heart and soul into it.

Consigli: The day that I stop doing that is the day I have to get out and let someone else take over. I have seen so many organizations where that doesn’t happen. If I get hit by a bus tomorrow, I want the organization to keep going just like nothing happened. That’s success.

© Copyright 2010 The New York Times Company

CLICK HERE for More Columbus Day Sales Events and All Herb Chambers Dealers Locations.

by Russell J. Moore – Courtesy of: Warwick Beacon

Warwick will soon be home to the only Cadillac dealership in the state when Herb Chambers Cadillac, formerly located in Providence, moves into what was the Saturn dealership on 1511 Bald Hill Road.

Earlier this year, General Motors announced it would eliminate the Saturn brand of cars by 2011. Saturn, which had never been profitable in its 20-year history, was eliminated as part of GM’s restructuring plan submitted to Congress and President Obama after having received bailout funds.

Herb Chambers, which owns the dealership, was considering building a state-of-the-art two-story dealership in West Warwick, just a mile or so up the street. Herb Chambers, however, was convinced by Mayor Scott Avedisian and Warwick attorney Joe Shekarchi (who does legal work for the company) to remain in the city. That means the city will retain the tax revenue that otherwise would have been lost had the dealership opted to move.

Contacted yesterday, Chambers said he was happy to retain a presence in Warwick.

“General Motors has been pressuring me to move (Cadillac) there for a long time. Finally, we’re able to do it,” said Chambers.

Chambers pointed out that while the dealership will sell Cadillac exclusively, people who own Saturns will still be able to have their cars serviced at that dealership.

“We will continue to service Saturns forever, basically until there aren’t any more of them on the road,” said Chambers.

Chambers said the consolidation of two dealerships (Saturn and Cadillac) into one would result in some job losses, but he hopes that increased Cadillac sales will result in future job gains.

“We expect an increase in Cadillac sales because of our new location. Hopefully we’ll be able to add more employees in the near future,” said Chambers.

Chambers said Warwick is a great place to do business.

“There is so much retail in Warwick. That strip on Route 2 has to be one of the busiest in New England,” said Chambers.

Avedisian said that the addition of Herb Chambers Cadillac represents a much-needed end-of-the-year boost in economic development.

“Herb Chambers Cadillac is a wonderful addition to the city. We had many discussions about getting them here, as they are a well-known and respected entity in Rhode Island. We are pleased they will call Warwick home,” said Avedisian.

“This is a great end-of-the-year economic boost for the city.”

Councilman Steve Merolla (Ward-9), contacted on Friday, said he too welcomes the dealership into the city.

A True Movie Experience

Kevin James and Friends

No sooner did I give them the “green light” but it seems all of Hollywood arrived! Set guys, lighting guys, camera crews, loads of “assistants”, tractor trailers trucks, miles of cable, electricians, carpenters and more …it was truly transformational… and transform they did! You see this movie plot called for several scenes in a truly ultra high-end exotic vehicle showroom, (This place even had a bar!) the ultimate “Auto Toy Store” if you will. Sprinkled among the set, were several carefully positioned rare and classic cars…Rolls Royce, Mercedes-Benz, Maseratis, Lamborghinis, a McLaren, Bentley’s, Maybach, a Porsche or two… and more. A car guy’s heaven!

The shooting and festivities went on for a few days…our Herb Chambers Lexus General Manager, Giovanni Tosti, and yours-truly even managed to be “extras” in a scene or two! I can only hope that we both don’t end up “edited” on the cutting room floor… no matter, we’ll look forward to seeing this hit when The Zookeeper premiers next year! And remember, at Herb Chambers… when it comes to your dream vehicle… We’ve Got It!

Sincerely,

Before

After

Courtesy of: Boston Business Journal

Herb Chambers’ name is synonymous with his car dealership empire ­— ­as well as his ubiquitous commercial jingle.

Herb Chambers – The value of confidence

Workers want a leader they can believe in

By Elizabeth Cooney, Globe Correspondent

HERB CHAMBERS WAS in the middle of expanding his car sales business when the recession hit, but he kept right on going with plans to open new dealerships and expand others. Now Chambers is hiring, and employees are glad they’re at a company that’s growing while their industry is gasping.

When the climate is gloomy, employees want company leaders to offer confidence, communication, and a sense that a bright future is being built.

Workers at these companies believe their professional fate is in good hands:

Herb Chambers Cos.: Twenty-five years ago, it wasn’t the norm for an auto dealer’s service department to wash the cars before returning them to customers, but Herb Chambers did it. “My feeling was a clean car always ran better than dirty one did,’’ said Chambers, head of his namesake business.

This year, going against the grain meant completing $50 million in new facilities. It’s that kind of thinking that has allowed Chambers auto dealerships to grow while other dealers are struggling or even closing down.

That sits well with employees, especially in the high-pressure world of auto sales. “I think it gives our people a great deal of confidence,’’ Chambers said. “They feel good about our company. They believe they are in the right place.’’

One after another, Chambers employees surveyed for Top Places cited the boss himself and the company’s growth as reasons for their satisfaction.

Not that Chambers has escaped the recession entirely. Sales are down 19 percent this year compared to last year, when the expansion was planned. But national numbers are down even more: from 30 to 34 percent.

“We never had a doubt about the future,’’ said Michael Hannafin, service director at Flagship Motorcars, a newly refurbished Chambers dealership in Lynnfield. “He’s a guy who believes in what he is doing. That trickles down.’’

Hannafin said Chambers recently pulled aside a manager who had reorganized a parts department, saying he wanted the rest of the company to copy the system. “You can’t measure what that does for an employee,’’ Hannafin said. “That guy was on cloud nine and the rest of his team was motivated, because he was singled out in a positive way by the CEO of the company.’’

This event is for motoring enthusiasts looking for a place to take their ride, share stories and admire each other’s pride and joy.

Visit: herbchamberscarsandcoffee.com

Herb Chambers Cars and Coffee is completely free and will be held at the all new Herb Chambers BMW of Sudbury, 128 Boston Post Road (Route 20) in Sudbury, Massachusetts.

The dealership is located just six miles from exit 26 off Rte 128/95.

All enthusiasts including antique, classic, exotic, hotrods, motorcycles and motorsports are invited to attend and there will be plenty of free parking for your vehicle.

Free Tee Shirts for the first 200 attendees!

On display! McLaren F-1

We hope to see you there!

John Covell

Director of Training and Marketing

john@herbchambers.com

Herb Chambers’ McLaren F1 and coffee

The perfect blend of style and elegance, all under one roof!

Now open in Sudbury, MA: the all new state-of-the-art BMW of Sudbury (Foreign Motors West BMW) showroom and service shop!

One reason that I am so excited about the BMW brand is because BMW has linked preserving the environment and maximizing performance at an elemental level. BMW Advanced Diesel, for example, has been re-engineered to have a 99% lower emission rate and a far greater fuel economy than the diesel from the past. And this environmentally- friendly diesel does not sacrifice performance. In fact, the BMW 6 cylinder diesel engine has more torque than most V8s. Last fall, BMW launched two new diesel vehicles, the 335d and X5 xDrive35d, which have the potential to revolutionize the way the world thinks about diesel technology.

Curious yet? So, what are you waiting for, come to our Sudbury (or Boston) location and find out for yourself why everyone is calling this vehicle the innovation of the year in the Luxury line.

• Access to 2000 Pre-Owned vehicles of every make and model on www.herbchambers.com.
• Numerous BMW models ranging from fuel efficient 3 Series to Luxury SUV’s, 2 Door 6 Series Coupes, M Series, and the All New 7 Series X – Drive.
• The latest safety and technology features available on all models.
• Innovative technology with the 335d and X5 xDrive35d as well as the 750 X Drive sedan and X6 Torque distribution.
• BMW of Sudbury reflects the dedication of our entire team to provide an extraordinary level of client care for you.

~Photo by William Tauro

Herb Chambers helicopter landing pad to the stars!

By William Tauro

A helicopter takes off from on top of the Herb Chambers Auto dealership that’s located on McGrath Highway.

According to sources movie film actress Cameron Diaz is today’s passenger being transported to her movie set that’s being filmed locally.

Sources also tell us that movie star Tom Cruise was yesterday’s helicopter passenger for the day!

“Have fun at the Allston Village Street Fair on Sept. 20”

The Allston Village Street Fair Urban Mardi Gras Multi-Cultural Festival, scheduled for noon-6 p.m. on Sept. 20, will be six hours of fun, free and open-to-the-public stage and street performances. The fair takes place on Harvard Avenue from Brighton Avenue to Cambridge Street in Allston.

More than 30 rock bands will perform on two outdoor stages. There will be multicultural street performances, an artists/vendors market, an international food court, arcade/amusement area, interactive activities, face painting, air brushed tattoos, balloon twisting and thousands of promotional giveaways and product samplings in between.

The Allston Village Street Fair is MBTA-accessible, with free bike valet service offered at the AVSF Event, as well as free parking and shuttle bus service from the Guest Street Parking Garage in Brighton.

Free pearl necklaces will be given to the first 1,000 visitors to the PCBG Inc.

There will be an information table, compliments of Overstock.com.

For more details visit www.allstonvillagestreetfair.com and www.myspace.com/allstonstreetfair.

The Allston Village Street Fair is produced by the Parents & Community Build Group, Inc., www.parentsandcommunitybuildgroup.org, and co-presented by the Herb Chambers Companies www.herbchambers.com .